Shipping policy

Shipping Policy

All our natural skincare products are shipped via Canada Post, FedEx, or UPS. Once your purchase is complete, your shipping information will be sent to you via email. We offer both local and international shipping.

Delivery Timeframes:

  • Local deliveries (within the city): Approximately 2 business days

  • Within the province: Up to 3 business days

  • Within Canada (national): Up to 7 business days

  • United States: 4 to 13 business days

  • Other international destinations: Up to 20 business days

Please note that delivery times are estimates and may vary depending on distance, customs processing, or carrier delays.

Tracking Your Order:
Most of our shipments include a tracking number, allowing you to monitor your package’s location. Canada Post, FedEx, or UPS can trace packages and provide real-time updates. Tracking numbers typically consist of 13 alphanumeric characters and can be found on your receipt or shipping label.

Important Notes and Liability:

  • Once your package is with the carrier, it is under their responsibility. You may contact them directly for inquiries or tracking assistance.

  • If a package cannot be delivered due to an incorrect address, the carrier may return it to us, discard it, or sell it. We are not liable for lost or misdelivered packages.

  • We do not cover shipping costs for returns or replacements, and shipping refunds are not provided. This includes items purchased through Etsy or other marketplaces.

  • We are not responsible for any trade discrepancies, customs duties, import taxes, or fees imposed by international shipping authorities.

  • If your package is delayed or arrives in damaged condition, please contact us. You can fill out an incident report here so we can advise on next steps.

We recommend checking your shipping information carefully before completing your purchase and reviewing any applicable customs or import regulations for your destination.