Return/Exchange Policy

For purchases made using PayPal, returns can only be processed online and refunds will be credited directly to your PayPal account.

We guarantee a full refund for eligible retail items when you return them in sellable condition, with the original receipt and packaging, within 10 days of delivery. All wholesale purchases are final sale and not eligible for returns, refunds, however can be exchanged.

Refunds will be credited to your original method of payment. In the interest of hygiene, soaps, scrubs, or skincare tools may not be refunded or exchanged at any time. Returns must be made through our form: https://jn5wjfm582a.typeform.com/to/tsOJeFWQ

Exchanges will be made on the same form and can be done with the same exceptions as returns.

Price Adjustment Policy
Price adjustments cannot be made on items purchased at regular price that are now at a discounted price.

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select. Your payment details will be stored securely and you'll be charged for each delivery unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails have links to your order, where you can manage your subscription.
See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a refund only if it meets our returns policy. Wholesale pre-orders are final sale.